Assistant Housekeeper

Posted in

Djibouti Palace Kempinski Djibouti

Job Type

Full Time


Djibouti City

Description :

Djibouti Palace Kempinski Djibouti (Djibouti)
Rooms Division
Middle Management
as soon as possible

    The incumbent in this position is responsible for assisting the Executive Housekeeper in managing the Housekeeping Department in order to ensure the highest standards of cleanliness.  He/she oversee and direct all cleaning and maintenance operations on Floors and Public Area. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. In the absence of the Executive Housekeeper, he/she is fully responsible for the management of the Housekeeping Department

    Prime Objective

    The job of Assistant Executive Housekeeper is executed satisfactorily when ;-

    Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.

    Hygiene standards are strictly monitored and followed.

    LQA (Leading Quality Assurance) audit results are 85% and above.

    CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

    ESS (Employee Satisfaction Survey) results are 75% and above.

    Main Duties

    Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.

    On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.

    Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.

    Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.

    Participate in the recruitment of new staff by screening and interviewing applicants.

    Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.

    Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.

    Anticipate and maintain all equipments and supplies and assure their availability.  Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools.

    Handle comments and requests from guests and other departments to meet their satisfaction.  Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.

    Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.

    Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.

    Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.

    Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.

    Key Competencies

    Previous experience in a 5 star hotel ,

    Excellent communication in English and French will be a plus

    Can work under pressure

    Experience in a similar position in a deluxe hotel

    working Knowledge in African countries can be an advantage

    Flexible and resourceful

    Attentive to detail

How to apply :

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