Assistant Front Office Manager

Posted in

Djibouti Palace Kempinski

Job Type

Full Time

Location

Djibouti

Description :

Assistant Front Office Manager

Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.

They are also responsible for up selling rooms to maximize the room revenue.  They are scheduled to work on a different shift than the Front Office Manager, their job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and maintenance of standards.

DJIBOUTI PALACE KEMPINSKI

This superb property of 320 panoramic rooms and suites, features not only state of the art conference and meeting facilities, also a plethora of entertainment amenities making it the top destination for corporate and leisure markets in Eastern Africa

Key Responsibilities:

  • Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
  • Participate in the development, implementation and review of the policies, procedures, practices and standards.
  • Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
  • Maximize hotel revenue by controlling room inventory, group blocking, packages and up selling.
  • Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
  • Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
  • Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
  • Identify training needs, plans training activities and oversee their implementation for all front office sections.  Follows up to ensure compliance and efficiency of training activities.
  • Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
  • Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
  • Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Desired Skills & Qualifications:

  • Minimum 2 years’ experience as a Front Office Supervisor
  • Luxury Hotel experience.
  • Effective employee working relationships.
  • Pleasant personality, proactive and reliable.
  • Ability to work and converse in a multinational environment, including oral and written language skills in English and French. Any additional languages are a plus
  • Able to communicate effectively, both verbally and in writing, to an array of diverse internal and external clients.
  • Capacity to establish, maintain and enforce consistently high performance standards (LQA &CSS)
  • Passion for hospitality and the European elegance of service.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

How to apply :

Follow this link:

https://kempinski.taleo.net/careersection/ex/jobdetail.ftl

Apply Now